High Intensity Users (HIU) are those people who make use of health services frequently - in particular A&E, non-elective admissions, primary care, 111, ambulance and mental health services.
In order to successfully support HIUs with all of their needs in a holistic manner and find out the underlying reasons behind their frequent trips to health services, we need to know who they are. But, because HIUs often use a wide range of health services, in different locations, it can be a difficult and lengthy process to identify them.