10/06/2022 - Pilot to support the care of High Intensity Users (HIUs) goes live

The Thames Valley and Surrey (TVS) Care Records programme is working hard to share patient information* with health and care staff to support your care. It means information recorded about your health such as illnesses, hospital admissions and treatments can be accessed by different people who are involved in your care, wherever you are seen in Buckinghamshire, Berkshire West, Frimley, Milton Keynes, Oxfordshire and Surrey.

Together with health and care teams across the region the TVS programme has now developed an online dashboard which will display information about those people who make use of health services frequently - in particular A&E, non-planned admissions, primary care, 111, ambulance and mental health services. These people are sometimes referred to as High Intensity Users (HIU) as they often have complex health needs which require support from multiple health services.

The new HIU dashboard will be used by relevant health and care professionals to identify who these patients are and the services they are using so that they can ensure they can provide more focused and individualised care to those that have ongoing health needs. It will also help to reduce unnecessary test and investigations for these patients.

The pilot roll-out begins in June 2022 in selected sites and the dashboard will then become available across the Thames, Valley and Surrey region to support patient care as health and care organisations begin to use the TVS care records.


*Please note the dashboard will not display data for anyone who has opted out of sharing their information.